by tax_schmax on Wed Feb 02, 2011 11:40 am
The adviser that sold the policy owes your mother some responsibility. I'd ask them in the first instance.
If you have no joy, provide more details;
when the policy was arranged,
how much was invested
how much has been taken in withdrawals
You may want to know that such policies have been paying vastly reduced bonuses of late, and that many companies have been applying penalties on withdrawals or surrenders, called Market Value Reductions (MVR or MVA). Most providers also have a 10 year penalty free withdrawal or surrender feature. It would be worthwhile getting this information as an ISA may be more tax efficient and perhaps simpler for your mother to understand.