doing a client's VAT - invoice for norton anti-virus with vat at 15% - and i thik ive seen this before on one of their invoices (though its actually only an order confirmation sheet ive got here) - any reason for them charging an old rate? think i may just not claim it anyway given ive not got a proper tax invoice *dons pedant hat*
As robbob suggests, it will be lux VAT.
However this is not properly chargeable, as if your client is VAT registered -and therefore, I assume, carrying out an economic activity - then the supplier should not be charging your client lux VAT, instead your client should be self accounting for UK VAT.
You should get your client to contact Norton to inform them that they are VAT registered.
(The lux VAT is not recoverable on the UK VAT return)
*Note that usually the basic Norton package states something like 'not for commercial use' etc - i.e. it is aimed at private consumers - so may be an argument about whether your client is using the software outside of the EULA. [Never seen this argument run or raised except for when I raised it yself when working for a business who provided ESS services and had a snotty customer making ridiculous demands....so personally wouldn't expect this to be a problem - just thought I would throw it out there].