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The rights and responsibilities of individuals and businesses dealing with HMRC have been published in a draft consultation document.

It contains a one-page, draft Charter which sets out:

  •  the role of HMRC;
  •  what customers can expect from HMRC;
  •  what HMRC expects of its customers; and
  •  where customers can find information when things go wrong.

The consultation document, containing details of the Charter and seeking views on its contents, has been published on the HMRC website at: http://charterconsultation.hmrc.gov.uk .

Announcing its publication, HMRC Chief Executive Lesley Strathie said:

"Our new HMRC Charter will be designed to be straightforward, clear and easy to understand. Individuals and businesses will know exactly what they can expect from us and what we expect of them. As part of the consultation we would welcome comments and views from any individuals and businesses who deal with HMRC to help us create a simpler and more customer-focused system."

Welcoming the Charter, Financial Secretary to the Treasury Stephen Timms said:

"The Charter will put the relationship between HMRC and the public on a clear footing, helping to reduce misunderstandings and disputes. By clarifying what both parties should expect from each other the Charter will also help to save time and reduce costs for both HMRC and its customers."

The deadline for submitting comments is 12 May 2009.

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About The Author

Sarah Laing

Sarah Laing
Editor, TaxationWeb News

Sarah is a Chartered Tax Adviser. She has been writing professionally since joining CCH Editions in 1998 as a Senior Technical Editor, contributing to a range of highly regarded publications including the British Tax Reporter, Taxes - The Weekly Tax News, the Red & Green legislation volumes, Hardman's, International Tax Agreements and many others. She became Publishing Manager for the tax and accounting portfolio in 2001 and later went on to help run CCH Seminars (including ABG Courses and Conferences).

Sarah originally worked for the Inland Revenue in Newbury and Swindon Tax Offices, before moving out into practice in 1991. She has worked for both small and Big 5 firms. She now works as a freelance author providing technical writing services for the tax and accountancy profession.

Article Added Tuesday, 10 February 2009 | 977 Hits

 

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