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| HMRC launch CRMs pilot |
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HMRC Customer Relations Managers (CRMs) are now available for tax advisers in four new locations. Last year HMRC introduced a pilot for Agent Account Managers in Edinburgh and Ipswich as part of a drive to improve access for tax advisers to HMRC services. Since a considerable amount of contact so far has been on processing issues, HMRC have now appointed CRMs to provide the same service on a pilot basis, in four of the largest PAYE and SA Processing locations around the country. The agent CRM role is not intended to replace existing contact, escalation and complaints processes. Advisers are asked to continue to do business with HMRC through the usual channels as far as possible. This new service is a point of contact for when it is not possible to resolve problems through the usual routes. It is very much a concierge role, helping agents to get the assistance they occasionally need - signposting them to the right part of the Department or website, for example. The service is not available to everyone. Some agents in and around Cardiff, Newcastle, Manchester and Glasgow will be able to use this service in the first staged rollout, based on their postcode. Contact details are as follows: For Agents in postcode area CF1 - CF14 For Agents in postcode area NE1 – NE9 For Agents in postcode area M1 – M14 For Agents in postcode area G1 – G5 The service is available to all agents within these postcodes, irrespective of where their clients’ tax records are held. Depending on the success of this pilot, HMRC hope to roll out the service to many more locations over the next few months – and in Liverpool very shortly. Link HMRC: Customer Relations Managers
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About The Author  Sarah Laing Sarah is a Chartered Tax Adviser. She has been writing professionally since joining CCH Editions in 1998 as a Senior Technical Editor, contributing to a range of highly regarded publications including the British Tax Reporter, Taxes - The Weekly Tax News, the Red & Green legislation volumes, Hardman's, International Tax Agreements and many others. She became Publishing Manager for the tax and accounting portfolio in 2001 and later went on to help run CCH Seminars (including ABG Courses and Conferences). Sarah originally worked for the Inland Revenue in Newbury and Swindon Tax Offices, before moving out into practice in 1991. She has worked for both small and Big 5 firms. She now works as a freelance author providing technical writing services for the tax and accountancy profession. |
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Article Added Friday, 15 February 2008 | 737 Hits |
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