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HMRC plan for more agent-dedicated phone lines |
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HMRC will soon be introducing agent-dedicated lines to more of their Contact Centres, offering a specialised service for agents and tax advisers. Agents can contact HMRC regarding a client's personal self assessment tax affairs, partnership matters, PAYE for individuals issues or tax credits claims, by using Agent Priority and Dedicated Lines. All HMRC Taxes Contact Centres that deal with personal self assessment and PAYE for individuals offer either a priority or dedicated line for agents and there is a nationwide number for agents dealing with tax credits claims. Over the next few months, HMRC be replacing the priority lines with dedicated lines to improve the service they provide to agents and advisers. The switchovers are expected to take place on the following dates:
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About The Author  Sarah Laing Sarah is a Chartered Tax Adviser. She has been writing professionally since joining CCH Editions in 1998 as a Senior Technical Editor, contributing to a range of highly regarded publications including the British Tax Reporter, Taxes - The Weekly Tax News, the Red & Green legislation volumes, Hardman's, International Tax Agreements and many others. She became Publishing Manager for the tax and accounting portfolio in 2001 and later went on to help run CCH Seminars (including ABG Courses and Conferences). Sarah originally worked for the Inland Revenue in Newbury and Swindon Tax Offices, before moving out into practice in 1991. She has worked for both small and Big 5 firms. She now works as a freelance author providing technical writing services for the tax and accountancy profession. |
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Article Added Thursday, 12 June 2008 |
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