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HMRC staff tell it how it is

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Tax News - Professional Bodies
Written by Sarah Laing   
Friday, 12 June 2009 14:43

The latest staff survey for HMRC has been quietly published on the HMRC website.

It shows that HMRC now come bottom in more categories than any other government department surveyed.

As the Low Income Tax Reform Group (LITRG) predicted a year ago, the decline in HMRC staff morale has been bad for low-income customers who depend upon such staff getting things right. This last year has indeed seen a deterioration of service in many areas while the latest survey of 50,000 staff shows that the decline in morale is continuing and, indeed, accelerating.

The figures below give an inkling as to why this might be so.

The latest survey

The following are a few of the key statistics highlighted by LITRG, where HMRC results were the worst out of the 11 departments. Only:

11% feel that HMRC is well-managed
17% would recommend HMRC as a great place to work
24% think learning and development is adequate
12% thought HMRC energised them to go the extra mile
22% thought talent was recognised
9% think that when changes are made they are for the better
11% think change is managed well
51% felt that they had the tools and equipment needed to do the job

HMRC did come top in two categories; being trained in data handling and security and being aware of HMRC processes.

It could be argued that such a poor result merely shows the effects of the recession and cut-backs in the Civil Service generally. But that alone does not explain HMRC’s poor performance when compared with the 10 other government departments surveyed.

The relevance for customers

HMRC came 9th out of the 11 departments in striving to serve their customers better. But this result may be explained by the fact that 94% of HMRC staff believe that there are too many approval processes for routine decisions and very few believe that a positive result will occur at the end of any improvement process.

Contented, motivated, trained, and trusted staff do serve their customers better.

A year ago, LITRG recommended a moratorium on job losses and a real focus on the customer. Neither happened, so is it any wonder that the HMRC morale is really rock-bottom now?

LITRG

LITRG is a group of like minded people who joined together with the support and encouragement of the Chartered Institute of Taxation to give a voice to those people on low incomes who battle against the complexity of the tax/benefits systems.

Contact Name: John Andrews (0844 579 6700 Fax 0844 579 6701)

 

New Disclosure Opportunity - CIOT welcomes initial details

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Tax News - Professional Bodies
Written by Sarah Laing   
Saturday, 06 June 2009 07:09

The Chartered Institute of Taxation (CIOT) welcomes the release by HMRC of some of the details of the forthcoming New Disclosure Opportunity (NDO).

The NDO, announced by the Chancellor in the 2009 Budget, will encourage taxpayers with undisclosed income from an offshore account to disclose their income and suffer a limited penalty.

The CIOT, together with other representative bodies, is working with HMRC with the intention of making the NDO work as effectively and efficiently as possible. The Institute has a number of concerns regarding the initial proposals and understands that these are currently being considered by HMRC as the plans are refined.

Gary Ashford, Chairman of the CIOT’s Management of Taxes Sub-Committee, says: "Those people who have not declared offshore income have evaded tax and we do not condone tax evasion in any way. However, it makes every sense to help such people regularise their tax affairs, particularly as many will have fallen foul of the law through mistake or misunderstanding."

The NDO has been welcomed by the CIOT who have applauded the advance notice of the scheme. The CIOT hopes that this will lead to further publicity from HMRC once the scheme is up and running and potential disclosers have the opportunity to disclose.

Gary Ashford continues: "We are pleased that a number of our recommendations have been accepted, including that the flat rate penalty for those who had no previous invitation to disclose should be 10% in line with the previous Offshore Disclosure Facility (ODF) and that, importantly, tax advisers will be able to file online on behalf of clients."

 

 

Keith Gordon wins CTA of the year

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Tax News - Professional Bodies
Written by Sarah Laing   
Friday, 29 May 2009 09:02

Keith Gordon has been named CTA of the Year at the LexisNexis Taxation Awards.

CTA of the Year awards those members of The Chartered Institute of Taxation who have made an outstanding contribution to tax and/or the tax community.

The judges considered five nominees from across the country. Keith was awarded the title because of his pro bono work, prodigious writing and work for the CIOT's London Branch as well as his day to day work at the Bar.

Andrew Hubbard, CIOT President, says: "I am delighted to congratulate Keith on his achievement. The award shows that Chartered Tax Advisers are not only focused on their jobs but also make valuable contributions to their communities. All of the nominees for this award are excellent standard-bearers for the CIOT and choosing between them cannot have been easy. I thank all of them for their contribution over the last year to the Institute and to the wider community."

 

CIOT responds to naming and shaming Budget measure

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Tax News - Professional Bodies
Written by Sarah Laing   
Friday, 08 May 2009 09:13

The Chartered Institute of Taxation (CIOT) has issued a response to the 'naming and shaming' of tax defaulters as laid out in the Finance Bill 2009.

The CIOT has said that the idea of 'naming and shaming' deliberate tax defaulters (Budget Note 63) is in many ways hard to argue with as a route to helping improve attitudes towards tax compliance. It is a route that has been followed in other countries, notably Ireland.

John Whiting, Chairman of the CIOT's Management of Taxes Sub-Committee, said: "The proposition naturally raises concerns over ensuring that it is only used in appropriate circumstances."

These include the following:

  • That it should be framed in terms of tax evaders who deliberately default and conceal.
  • That there must be no risk of a genuine dispute with HMRC about the treatment of some tax matters leading to HMRC using this new power as a threat to settle.
  • That the amounts involved of £25,000 are clearly small where defaults over a number of years accumulate – there needs to be a proper system of judgement that the offence really warrants such a sanction.
  • That the taxpayer should be able to appeal to the Tax Tribunal against publication.

John Whiting added: "A question for HMRC is what controls will there be over ensuring that someone who is affected by an HMRC mistake does not get into this sanction? And if HMRC do make a ‘naming’ mistake, would proper compensation be paid?

"Making a full disclosure to HMRC can avoid this sanction, but the way that rule is hedged around in the Bill makes one wonder whether it is really as much of a safeguard as it should be."

 

CIOT launches green tax report

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Tax News - Professional Bodies
Written by Sarah Laing   
Friday, 08 May 2009 09:10

The Chartered Institute of Taxation (CIOT) has launched a report into environmental or green taxes as part of Nick Goulding's Presidential theme.

The report examines what is being done in this area and the options available to policymakers.

Nick Goulding, CIOT President, says: "This Report has been published at a time when there is an ever increasing recognition that we all live in a world facing harmful environmental change. There has been recent political change towards tackling these problems. With the election of Barack Obama as President, the US administration is now committed to negotiating a new climate change treaty and introducing a 'cap and trade' system."

The report makes it clear that non governmental activity in this area will simply not go away as environmentalists and other pressure groups step up their efforts to get governments to do far more to control emissions and protect the planet. One can say with some certainty that tax and other fiscal measures are expected to play an important role in tackling this worldwide problem.

Nick Goulding adds: "The question then becomes ‘in what way will tax be deployed in achieving these environmental goals?’ Will taxes be used creatively as agents to modify and change behaviour, or imposed in a blunt manner to penalise 'bad' environmental practices, possibly using the revenue to reward the environmentally 'good'?"

The report is being published on a dedicated micro site at http://www.greentaxreport.co.uk/. It can be read online and comments left after each chapter.

 
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