The Low Incomes Tax Reform Group (LITRG) has published a comprehensive report which examines VAT reliefs available to disabled people. The report also highlights the need for better administration of the reliefs to make them easier to obtain.

Tax credit claimants and their advisers are consistently told that telephone calls to the tax credits helpline are recorded.  However, according to the Low Incomes Tax Reform Group (LITRG), since 4 October 2006 letters from another part of HMRC (the Data Protection Unit) have indicated that not all telephone calls to the helpline are recorded.