More negative NRCGT comment for HMRC in the viewpoint below:
HMRC’s taxpayer charter – worth the paper it’s written on?
Published on October 10, 2017
Director at PwC
In the most recent taxpayer survey of performance against HMRC’s taxpayer charter, the tax authority performs poorly on certain key criteria (see here for the charter and here for the survey). For example, 34% of individuals surveyed consider HMRC are inefficient and waste money, only 40% believe that HMRC ensure “customers” pay the correct amount of tax. Depressingly, only 35% believe HMRC apply penalties and sanctions equally (and this is 3% down on the previous year!)
Which brings me to the particularly egregious case of Rachel McGreevy v HMRC, heard in the first-tier Tribunal last month (link to case here). I encourage those with time to read the full transcript. it is a scathing indictment of HMRC who tried to bully a taxpayer into paying a substantial tax penalty which (it was held) was probably not even due in the first place, and if it had been due, should have been reduced by HMRC to nil at their discretion on the basis Ms McGreevy had a reasonable excuse for filing a late tax return.
I am frankly appalled that HMRC was prepared to let this case go to the tribunal. I would suggest that this case demonstrates that HMRC, in many cases (this is not the only example), are not even paying lip service to the charter they signed up to.
The facts of the case can be stated briefly as follows:-
· Ms McGreevy owned a property which qualified as her principal residence and was therefore exempt from UK capital gains tax.
· She moved to Australia and subsequently sold the property. She reported the sale on her UK tax return as exempt. In doing so, she discovered that under a newly introduced rule, she was also required to file a “non-resident capital gains tax” (NRCGT) return within 30 days of the sale. She subsequently completed and filed a NRCGT return.
· HMRC then imposed a late filing penalty of £1600.
· Ms McGreevy appeal the penalty on the basis that she had been unaware of the requirement to file a NRCGT return, but had complied with the requirement as soon as she became aware of it.
· HMRC had a discretion to reduce the penalty if Ms McGreevy had a “reasonable excuse”.
· HMRC’s response was that she had no reasonable excuse. The reason for this was that she had “an obligation to stay up-to-date with legislation” and that “ignorance of the law is not considered a reasonable excuse”.
It may seem somewhat disproportionate that HMRC has the ability to charge such a high penalty when no tax is ultimately due. However that is the law and HMRC does have discretion to reduce it.
The judge made the following findings:-
· HMRC failed to establish that the capital gain arose after the NRCGT rules took effect (it is somewhat ironic that non-tax literate taxpayers are expected to take “reasonable care” under the taxpayer's charter, whilst HMRC tax specialists failed to take reasonable care when preparing the “statement of case” for the tribunal). Therefore HMRC failed to establish that a penalty was properly due.
· HMRC failed to follow the correct procedure for charging daily penalties. They should have notified her before the daily penalties started to accrue, but instead notified her after the event.
· HMRC failed to properly consider her claim for a penalty reduction on the basis she had a “reasonable excuse”.
In the judge's words, “the arguments advanced by HMRC about knowledge of the law are little short of preposterous. To say that information about NRCGT returns is “well within the public domain”… is also claptrap… there is a serious deficiency exhibited here in common sense, proportion and an ability to consider the position of what HMRC calls its customers”.
Paragraphs 155 and onwards are well worth reading, if not least for a bit of light entertainment.
I wonder how many other “customers” HMRC have hit with similar unfair penalties and who, unlike the courageous Ms Greevy, have simply paid up.
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