This is my first post so I am not sure if it is in the right place
I attach copies off an email to HMRC and their reply
For the last 28 hours I have attempted to complete my SAR on line. I have logged in at least a dozen times and on each occasion the access code sent to my mobile phone has been rejected, you website has also crashed three times..
I have made five telephone calls but no-one has been able to sort the poblem out. Yesterday at about 11 a.m. I was promised a call back within two hours, but no call was received. I tried to send a complain via the Government Gartway, but again the access code was rejected
I am sure that service of this nature is far below than that to which you aspire, and, unless you are able to rectify the problem within the next 10 days I propose the following, either I complete paper returns for me and my wife, (UTR 40640 40943 or I pay the same amount of tax as I did for TY 2015 -2016. If you agree to paper returns I shall require two copies of the returns with rental income and foreign income pages
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