A similar case has been brought up before on here at least on one occasion, but I'd like to do so again with a more specific question.
I am a resident of a non-EU state who has made an online purchase from a UK retailer. I have made my own arrangements for the delivery of the purchased goods to the country of my residence by having the retailer ship them to a UK-based freight forwarder of my choice, who then shipped them to me. As soon as the goods were delivered to the freight forwarder's warehouse, I asked the retailer for a refund of VAT, to which he responded that, because they hadn't exported anything (as they had shipped to a UK address), no such refund should have been issued.
Now, under UK VAT law as I understand it, this transaction qualifies as an indirect export and, therefore, the VAT that I have paid on it must be be zero-rated, or refunded to me, subject to documentary evidence of export, such as a waybill, for example, and both such export and submitting of such evidence occurring within 3 months after the purchase. I have explained these points to the retailer and provided him with a copy of the waybill, only to be completely ignored this time.
My question is: given the tactics the retailer is obviously using (non-cooperation), what can I do to get my VAT refund, since I am clearly entitled to one by law?
Please share your thoughts on this, they will be much appreciated.
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