I'd recommend complaints asap. On one of the cases, the claimant emailed his MP. The MP passed over the complaint to the Treasury and eventually HMRC told the MP the self-same bumf that the claimant had already been told. I told the claimant to give the MP some grief about simply accepting what he was told by HMRC. It worked. On later complaints, I made the point that the MP should not just accept what HMRC said and that has worked wonders.
The reasonable excuse business is, once again, a load of nonsense. The claimant responds to HMRC, giving full details of the circumstances. HMRC reject the claim. The claimant responds again forcefully and HMRC come back "OK we've been good guys and we've allowed the claim on grounds of reasonable excuse". They just don't want to give in on grounds that they've been too heavy handed, or else don't want to admit that they changed the ground rules...
It's pathetic.
And I now have another two cases lined up for the Tax Tribunal, at which I will be quoting the Farquharson case.
What might be useful is to contact Building Control and get a copy of their visit notes. Two out of three weren't too helpful, but on another case, it will be invaluable (not into the Tribunal system yet).
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