Client has bought something from an EU seller who normally only deals with consumers and therefore, I assume, has just treated them the same way.
Client has an invoice which shows an amount, the words 'zero rated export' and then a 20% 'import fee'.
I am assuming that this is actually import VAT and that in view of their usual customer profile the seller has just arranged with the freight forwarder to handle matters at customs and invoiced the client the costs.
Is this sufficient for VAT purposes or do they need to ask for something else?
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