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Where Taxpayers and Advisers Meet

HMRC-is it time to call the Army in?

etf
Posts:718
Joined:Mon Nov 02, 2009 5:25 pm
HMRC-is it time to call the Army in?

Postby etf » Mon Mar 22, 2021 3:29 pm

I telephoned HMRC to chase a simple piece of post. I had the too busy message on the first attempt but managed to get through on my second try. After a 45 minute wait I was quoted an estimated date of 3 May for a letter mailed on 27 January (3 months and one week) to be dealt with. Is it time to call the Army in to improve customer service?

pawncob
Posts:4654
Joined:Wed Aug 06, 2008 4:06 pm
Location:West Sussex

Re: HMRC-is it time to call the Army in?

Postby pawncob » Mon Mar 22, 2021 4:30 pm

No, but it is time that HMRC was privatised. (Won't improve their phone service though!)
With a pinch of salt take what I say, but don't exceed your RDA

etf
Posts:718
Joined:Mon Nov 02, 2009 5:25 pm

Re: HMRC-is it time to call the Army in?

Postby etf » Mon Mar 22, 2021 4:54 pm

I'm not sure that helped my old commute on the train, but it is very nice to receive some feedback.

Sadly, I suspect the Covid excuse offered to me earlier today, will not wash if a 30 day CGT return filing date is missed. I'll await HMRC's announcement that the filing deadline is being extended to 90 days with bated breath.

etf
Posts:718
Joined:Mon Nov 02, 2009 5:25 pm

Re: HMRC-is it time to call the Army in?

Postby etf » Wed May 12, 2021 10:10 am

As an update, no reply has yet been received for the letter sent to HMRC on 27 January i.e. they have failed to meet their own unambitious 3 month turnaround estimate for a simple bit of post. For me to chase will mean another eternal wait on the telephone. Are these timescales and telephone waits acceptable even in Covid conditions?


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