Do we need to replace the people at the top of HMRC?

[etf]

By kevinringer
27th Jan 2023 12:04
Harra says we must self-serve online. I submitted a SA Return for a client April 2021. HMRC have still not captured it. It's on a worklist with a 24-month backlog and will be captured April 2023. Client needs an SA302 for mortgage application. I have done everything 100% digital but HMRC can't handle it and has to resort to manual processing. Come on Harra, your IT is broke, your helplines are broke, your processing of documents is broke. Every conversation I have with experienced HMRC staff they tell me the same thing: HMRC is a shambles because all HMRC resources have been diverted into MTD ITSA: the pipedream that will never happen. If HMRC formally cancelled MTD it would free up masses of resources which could then be used to fix the myriad of HMRC problems. We all know MTD will never happen. The sooner Harra admits this, the sooner those resources can be put to better use.

[etf]

I watched Feargal Sharkey on TV this morning. Great orator, passionate about his subject and knew his stuff. Not permitted to speak with his fellow guest an Ofwat chief for legal reasons. Shame we don't put people like Feargal in postions of power.

Bringing this back to a tax thread, Feargal wrote the following lyrics in his previous life in the Undertones:

Jimmy, Jimmy
Jimmy, Jimmy ooh
Jimmy, Jimmy
Poor little Jimmy wouldn't let go

It could describe Sir Jim and MTD..per Kevin's post nearly two years ago nothing has changed. Perhaps the new Jimmy (James Murray) on the block will read and digest...sadly we all know 'you can't hurry a Murray'.

[bd6759]

You have typed some gibberish in your time, but this takes the biscuit.

[etf]

Merry Christmas bd6759. Lots of people read these threads, but I'll admit it is a lonely existence (until I read accountingweb) so your contribution here on taxationweb is welcome.

I believe what I type, but I'm happy for you to educate me with a reasoned response explaining why I am talking gibberish. Even Sir Jim seems to now agree his period in charge has been a disaster for HMRC customer service.

HMRC ignored advice given to them before introducing NRCGT (car crash 1) and seem to be heading for car crash 2 (MTD4IT). Time will tell as it did with NRCGT.

[etf]

Can't have been my point on MTD that was gibberish given your memorable comment below....and you were right!

by bd6759 » Wed Sep 21, 2022 9:42 am

MTD4IT is a clusterfuck that won’t be ready for 2024

[etf]

A journalist on TV this morning confirming a trend of push backs from the FOI office for requests she felt they should be able to provide answers for.

Now where have we heard that before?