A client who lives overseas requested a statement of his national insurance record from HMRC and asked me to chase his application. Having waited 11 1/2 minutes for someone to answer the phone, I was advised that the current turnaround on such applications is 10 weeks . This apparently is an improvement on previous waiting times which have been as long as 14 weeks.
If you live in the UK you only have to wait 15 working days for a reply to be generated.
HMRC’s published statistics (2017) show that it is meeting its target of clearing 80% of post within 15 working days and 95% within 40 working days.
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