I tried to set up a personal tax account for a client. Entered all the right information, but HMRCs credit check failed to identify her ( as usual. Has anyone ever passed their credit check?)
From there it became a nightmare trying to overcome HMRCs processes. The links to Help just end in a loop back to the same place or state This service is not available. This is not the first time I've encountered this problem. Previously it took many calls to get them to cancel an existing registration which prevented a new registration from taking place. Feedback to HMRC is pointless as the preformatted questions aren't applicable. Does anyone at HMRC ever attempt to correct their software problems? (And if anyone has a contact number for the specific department responsible for on-line registration problems, could they post it, because the link on the HMRC site doesn't work)
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