My daughter has just started her first proper job after a gap year and a half. Her employer deducted some tax from her pay that was not due. I suggested she call HMRC and ask them to issue a tax refund. This is her experience so far:
Wednesday-held for 5 minutes then told HMRC are too busy to take her call.
Thursday-ditto Wednesday.
Friday-held for 22 minutes and then cut off.
I appreciate posting her experience here is unlikely to achieve anything, but at least it records how poor HMRC's service can be. My daughter is lucky as she still lives at home, but I can imagine youngsters in similar situations who have rent to pay might be very frustrated in their first dealings with HMRC.
Come on Sir Jon, start earning that knighthood.
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