More problems taken from a post on HMRC's own forum:
It is very very difficult to understand why HMRC cannot understand that Gov.UK Verify and Digidentity doesn't work. We have tried to prove identity by putting in valid driving licence and passport details. These are two Government issued official documents and should be more than adequate to provide identity. However we have no credit history (even though having a UK bank account). Therefore GOv.Uk and Digidentity refuse to prove identity. HMRC say that they cannot comment on services operated by third parties. However GOV.UK Verify is a UK Government service which refuses to recognise UK Government issued documents. This is a nonsense. There must be some form of process that can be used by Government Agencies that is not reliant on third party providers who cannot recognise official documents without a credit history. PS we cannot go a Post Office as we are having to self-isolate due to Covid-19. Please can HMRC provide a more useful response to those already provided which get you absolutely nowhere. Thank you.
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