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Where Taxpayers and Advisers Meet

HMRC telephone recorded messages

Joined:Mon Nov 02, 2009 5:25 pm
Re: HMRC telephone recorded messages

Postby etf » Mon Sep 27, 2021 9:49 am

I phoned my doctor's surgery for an appointment this morning and was told I was number 46 in the queue. "Here we go again" was my immediate reaction. How wrong that thought was as they have a system where you can press 0 that means they call you back when they get to your number. Within 15 minutes that call back had matrialised and my appointment is booked for 11.30 today. What a fab system. If anyone from HMRC is reading this, can you get the same system and help the productivity of the country and the well-being of your callers who will no longer have to wait eternally for a reply. The only downside is the prospect of a large needle later this morning :o !

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