Postby etf » Mon Aug 23, 2021 8:37 am
someone,
the most galling point is that people predict and point out what is going to happen (often very accurately-see public NRCGT regime consultation predictions before it was introduced). When the proverbial hits the fan the Government offer a knighthood for shambolic customer service to HMRC's leader and the greasy pole circular process starts again.
If you vote me in as leader of HMRC, I promise to listen to considered debate and not accept a knighthood for the marvellous job I will perform (anything has to be better than what is currently happening....although I've just spoken to a very polite gentleman who has offered exemplary service on a call so there are still good nuggets out there).
PS-I've diarised for July 2023 to pat you on the back for your accurate assessment.
PPS-there is a conundrum for HMRC here...if they manage to claw back 6 months work backlog without weekend work/extra staff, people will ask 'well why don't you work at that speed all the time?'