I spoke to my postman a day or so ago, as I'd noticed packages were arriving late, and I asked him whether the Post Office was struggling. He confirmed he had been off for two days and nobody had worked on his round and so he now had an unusually large sack to deliver which meant he was running very late and was going to have to work longer than he should have to. i.e. his bosses had no contingency plan and as a result the service ground to a halt.
It is a similar situation at HMRC central where bosses have made a decision to check 1 in 10 repayments. It might be a good idea, but HMRC bosses have to ensure it is resourced and my ongoing situation suggests they haven't:
27 Oct 2023 Repayment pending
In other news, my complaint about 26 week wait times has not received any response and the bookies have stopped taking bets that I won't receive one before the predicted 26 December post answer date.
I think Hammy Hamster on 'Tales from the Riverbank' moved with more urgency than HMRC in 2023. I'm looking forward to political parties knocking on my door when the election finally arrives. I'll hand them a link to this thread and tell them to go away and sort out HMRC before I'll discuss anything else.
PS I'm half expecting HMRC to tell me when 26 December arrives without a response to my letter that the expected wait time is now 40 weeks as people have had to be moved to the repayment checking centre as the one individual originally working there is now off with work related stress.