This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. To find out more about cookies on this website and how to delete cookies, see our Cookie Policy.

Tools which collect anonymous data to enable us to see how visitors use our site and how it performs. We use this to improve our products, services and user experience.


Tools that enable essential services and functionality, including identity verification, service continuity and site security.

Where Taxpayers and Advisers Meet

HMRC-is it time to call the Army in?

Joined:Mon Nov 02, 2009 5:25 pm
Re: HMRC-is it time to call the Army in?

Postby etf » Tue Sep 07, 2021 9:12 am

Just gleaned information confirming that the tax office in Cardiff has not processed any paper self-assessment tax returns submitted for the 2020/21 tax year and are unlikely to do so until later this month at the earliest because of man/woman power issues (April, May, June, July and August). Does HMRC have a plan to catch up/could Taxationweb write an article at least highlighting that there are issues to be considered here?

As an update to my post above this district has now processed tax returns submitted in April and June so it appears a recovery plan is working well and much quicker than originally forecast (perhaps the power of posting problems on Taxationweb). I've received recent exemplary service from Nigel in that office who took ownership of my issues and dealt with them speedily.

Return to “HMRC Administration, Practices & Methods”