NRCGT return

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Sir Kier on TV this morning confirming Codes matter. Nearly choked on my cornflakes.

Perhaps he can brief Mr Harra....Taxpayers Charter/Civil Service Code....HMRC has admitted it handled appeals differently, but has not gone back and reviewed its handling of those earlier cases where 3% of appeals were accepted (99% in later periods).

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Keir not Kier

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The main thrust of this thread is that HMRC has treated taxpayers unfairly when dealing with NRCGT penalty appeals and not in accordance with the Taxpayers Charter.

It appears people in high office (Gary Ashford the new CIOT President) are now agreeing that HMRC are capable of this charge:

“It is simply wrong that people trying to get help from HMRC to pay the right amount of tax find it so difficult to get the support they need – and this latest announcement gives little information as to how they are supposed to get that support, especially those who cannot interact digitally. By shutting down one of the best used helplines for the summer, HMRC is putting up a further barrier to people being able to easily get their tax right, eroding a fundamental principle of HMRC’s own Charter.

When will those below responsible for ensuring the Charter is adhered to voice an opinion?

Membership of the Customer Experience Committee
Representatives from HMRC’s executive on the committee are the Deputy Chief Executive Officer and Second Permanent Secretary, Angela MacDonald,
the Director General of Transformation, Joanna Rowland
and the Director General of Customer Strategy and Tax Design, Jonathan Athow.
HMRC’s Independent Adjudicator is also member.

The committee also includes Non-Executive Directors (including the Chair) and Independent Advisers who have relevant expertise that contributes to its work.

Non-Executive Directors Independent Advisers
Juliette Scott (Chair)
Steven Martin
Michael Hearty
Emma Orr
Mark Evans
Nicola Harris
Karen Prodger
Jen Tippin

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Thames Water..............Regulator:Ofwat (very tempted to add an extra t in there somewhere)......FAILED
Taxpayers Charter..........Regulator:HMRC's Prawn Sandwich Brigade........................................FAILED

3 per cent successful NRCGT penalty appeals in one quarter....mind the gap......... 99 per cent in another.

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Thames Water..............Regulator-Ofwat (very tempted to add an extra t in there somewhere)......FAILED
Taxpayers Charter..........Regulator-HMRC's Prawn Sandwich Brigade........................................FAILED
3 per cent successful NRCGT penalty appeals in one quarter....mind the gap......... 99 per cent in another.

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We have screwed up systems and roles in this country:

The leadership of HMRC has been criticised by the chair of the Treasury committee for its “lack of detail and transparency” over the closure of the self assessment helpline until 4 September, after the Revenue admitted that the decision was made without any consultation.

Angela MacDonald, HMRC’s deputy chief executive and second permanent secretary, defended the Revenue’s self assessment phone line hiatus in the letter to Baldwin, where she reasoned that the self assessment demand is seasonal and the helpline receives far fewer calls over the summer.

The same Angela MacDonald who serves on the group that are supposed to ensure HMRC follows the Taxpayers Charter. Angela, please advise us how closing the self assessment helpline is following this pledge in the Charter?

Making things easy
We’ll provide services that are designed around what you need to do, and are accessible, easy and quick to use, minimising the cost to you.


She needs to resign from one of her roles as she is currently attempting to support West Ham (European Conference Cup winners) and Spurs at the same time....and that really is screwed up.

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The more I read Angela's statement defending the closure of HMRC's telephone help-line, the more an analogy of Jim Harra appointing the Child Catcher in Chitty Chitty Bang Bang as head of a Children's home embeds itself in my mind.....and those in place to protect the welfare of the children (or the Taxpayers Charter in the real world) do not appear to have even raised an eyebrow.

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by bd6759 » Sat May 04, 2019 9:20 am

Even-handedly does not mean “the same”.

We will agree that it was wrong for HMRC to announce a review of HICBC penalties. By doing so they have opened a can of worms and set a precedent that will bite them.

A review of NRCGT penalties would have been the obvious choice and could have been explained away as unique because of the specific circumstances.

The venom must be very slow acting as I'm still awaiting for a review of NRCGT late filing penalties. As even-handed as Darcy Bussell's left hand and Tyson Fury's right hand.

Penalty review
HMRC announced a review of HICBC failure to notify penalties in November 2018 with a view to cancelling and refunding those which had been paid where the customer had a reasonable excuse for not meeting their tax obligation.

Following feedback, HMRC took the decision to review cases where a ‘Failure to Notify’ penalty was issued to customers who did not register for HICBC for the tax years 2013 to 2014, 2014 to 2015 and 2015 to 2016. This included customers who became liable to HICBC because their income had gone up to over £50,000 in or after the 2013 to 2014 tax year or who had entered a new relationship . Penalties were not refunded to customers who were liable to HICBC when it was introduced in 2013, as HMRC had run a high-profile marketing campaign and written to families affected by the introduction of the charge. Over £1.8 million of HICBC penalties were refunded as a result of the review.

[Lambs]

Methinks thou dost underestimate the doughty Ms Bussell at thine peril.

Regards all,

Lambs

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Lambs, I must admit I did ponder my choice of a ballet dancer after posting (Ronnie Corbett would have been a better selection), but I still fancy Tyson.

I did ask my professional body (PB) to suggest that HMRC review NRCGT late filing penalties as they did for some HICBC penalties. The publicity about the NRCGT filings was Chelmsford City standard, if we rank the HICBC publicity effort at Manchester City level (far too high I know, but the gap between the two HMRC publicity efforts needs to be shown to be very wide as the NRCGT filing publicity was so....oooooooooo poor).

The negative response I received from my PB suggests they do not feel bd6759's thoughts have any merit....usually a dangerous standpoint and one I cannot fathom or agree with.

PS As an aside, whilst scoffing post round food provided by the Lady Captain last weekend, the chap next to me said he had just accepted an offer on his holiday home. I enquired whether he had heard of the 60 day CGT return to which he replied 'I'm relying on my solicitor to advise me on things like that'. Yikes!