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Where Taxpayers and Advisers Meet

Can't log into HMRC website

Beethov1
Posts:1
Joined:Wed Jun 21, 2023 3:56 pm
Can't log into HMRC website

Postby Beethov1 » Wed Jun 21, 2023 4:14 pm

I recently had an e mail from HMRC saying they had written a letter and to log onto my account to view it. Does not look phishing as no link or request for personal info etc. I have just retired so my tax position is changing. I have no idea of any password or account number as I have been paying tax via PAYE and last did a tax return and logged on about ten years ago. I went onto their site and requested lost account and password option. It sent a link to the e mail address but when I enter that it says the e mail address is not recognised and I can get no further. The help on the site doesn't seem to cover this and on the phone I just get pre recorded messages directing me to the same webpage. When I last dealt with HMRC it was by normal letter so I am not sure any e mail address is formally logged with them. Not sure how they got my email address at all.Has anyone any suggestions what to do next. Thanks.

pawncob
Posts:5084
Joined:Wed Aug 06, 2008 4:06 pm
Location:West Sussex

Re: Can't log into HMRC website

Postby pawncob » Thu Jun 22, 2023 10:54 am

Write to HMRc and request that all correspondence be by mail.
With a pinch of salt take what I say, but don't exceed your RDA


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