We have been submitting our tax returns, always posted in June, for years using the paper version with no problems. However, this year, HMRC have apparently no record of my husband's tax return even though mine and his were posted at the same time and date in June and mine is recorded as having been received. We fortunately have proof of Special Delivery and the signature of the person at HMRC who signed for it. A trace was put on his tax return but when he called today, no further information was available. He was warned that if there is no record of the tax return submission before the deadline next week, there will be an automatic penalty of £100. We have therefore sent a copy of the return today, again by Special Delivery (receipts of same in hand) in the hope that its arrival will be successfully recorded on this occasion.
My question is, surely, any tax return that is posted before the deadline, must be recorded by officials at HMRC as being received before the deadline? Surely they cannot justify that, even though it was posted and delivery signed for before the deadline but recorded in their office after the deadline, a penalty should be imposed?
This is causing much distress to us as we have been diligent over the years about submitting our tax returns in a timely fashion. Fortunately, as per our calculations, we owe no tax on this occasion. Needless to say, we will set up an online account for submitting tax returns in future.
Any advice would be much appreciated.
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