This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. To find out more about cookies on this website and how to delete cookies, see our Cookie Policy.
Analytics

Tools which collect anonymous data to enable us to see how visitors use our site and how it performs. We use this to improve our products, services and user experience.

Essential

Tools that enable essential services and functionality, including identity verification, service continuity and site security.

Where Taxpayers and Advisers Meet

Problems with Royal Mail rejecting IRS refund cheque.

Colin61
Posts:32
Joined:Sun Dec 31, 2017 3:53 pm
Problems with Royal Mail rejecting IRS refund cheque.

Postby Colin61 » Thu Aug 17, 2023 4:38 pm

Hi,

not really a taxation question however I hope it's allowed here.

I finally got a response from IRS regarding my 2020 refund..... they told me that Royal Mail have rejected/returned ithe check twice!

They have no further details on why.
The address being used is fully correct.
I'm being told that a bank transfer is not possible ( as it is a prior year refund)

I've asked them to try sending it again.

Has anyone come across this issue and/or have any thoughts on how to move forward?

TIA, Colin

DavidTreitel
Posts:270
Joined:Thu Aug 16, 2012 4:31 pm

Re: Problems with Royal Mail rejecting IRS refund cheque.

Postby DavidTreitel » Thu Aug 17, 2023 6:02 pm

Our clients routinely receive refunds and correspondence from the IRS. I'd suggest telephoning the IRS using this telephone number: 001 267 941 1000 (selecting options 1, 4 and then 2 to speak with an operator). Because it is sometimes tough to get the IRS to answer the phone, we recommend calling at exactly 11:00 am in the UK, which is the time the IRS start taking calls.

Colin61
Posts:32
Joined:Sun Dec 31, 2017 3:53 pm

Re: Problems with Royal Mail rejecting IRS refund cheque.

Postby Colin61 » Thu Aug 17, 2023 7:12 pm

Thanks David,

I'd spoken to them on that number this morning having received their "your refund check was returned to us" letter yesterday.

They had nothing to propose other than re-issuing the check.

Fingers crossed it gets through this time.

Thanks,
Colin

Colin61
Posts:32
Joined:Sun Dec 31, 2017 3:53 pm

Missing IRS refund cheque for 2020

Postby Colin61 » Sun Oct 15, 2023 11:05 am

So, 8 weeks later and the replacement refund check the IRS instigated on 17/8/23 has not arrived.

The IRS2GO app is still showing " delay in processing" so has not been updated for several months.

I'll ring IRS again on Monday but am not optimistic as, when I spoke to them on 17/8, they seemed to have no suggestions other than to post a replacement paper check ( as the bank transfer is evidently not available except for the current tax year).

Has anyone :-
received a bank transfer for a tax-year other than the current tax year?
any thoughts on levers I can pull or alternate strategies?

Thanks,
Colin

pawncob
Posts:5083
Joined:Wed Aug 06, 2008 4:06 pm
Location:West Sussex

Re: Problems with Royal Mail rejecting IRS refund cheque.

Postby pawncob » Sun Oct 15, 2023 11:40 am

Have you asked Royal Mail why it was returned?
With a pinch of salt take what I say, but don't exceed your RDA

Colin61
Posts:32
Joined:Sun Dec 31, 2017 3:53 pm

Re: Problems with Royal Mail rejecting IRS refund cheque.

Postby Colin61 » Tue Oct 17, 2023 9:48 am

Have you asked Royal Mail why it was returned?
I hadn't previously as there was no info on when the original check had been posted.
Just before posting my latest message on here, I'd contacted RM ( about the "current" missing check) and am awaiting their response.... to be honest, I'm not hopeful that they would capture data on returned items .

Thanks,
Colin

Colin61
Posts:32
Joined:Sun Dec 31, 2017 3:53 pm

Re: Problems with Royal Mail rejecting IRS refund cheque.

Postby Colin61 » Mon Oct 30, 2023 11:08 am

Have you asked Royal Mail why it was returned?
Hi, RM have responded and confirmed that they have no records of anything which may have been returned to USA.


I'll be ringing IRS at 11am.

Not feeling optimistic, Colin

pawncob
Posts:5083
Joined:Wed Aug 06, 2008 4:06 pm
Location:West Sussex

Re: Problems with Royal Mail rejecting IRS refund cheque.

Postby pawncob » Mon Oct 30, 2023 12:06 pm

You might as well have asked Elvis!
With a pinch of salt take what I say, but don't exceed your RDA

Colin61
Posts:32
Joined:Sun Dec 31, 2017 3:53 pm

Re: Problems with Royal Mail rejecting IRS refund cheque.

Postby Colin61 » Fri Nov 24, 2023 6:27 pm

To my surprise, I have today received my refund cheque. :D


Return to “International Tax”

cron