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Where Taxpayers and Advisers Meet

Unable to see PAYE records online

AgaD1962
Posts:1
Joined:Tue Jun 18, 2024 1:23 pm
Unable to see PAYE records online

Postby AgaD1962 » Tue Jun 18, 2024 3:33 pm

Hi. I am trying to see my employment records online.

My employment records were initially missing from HMRC's records due to issues with HMRC's records of my payslips, but I can confirm that HMRC has my updated employment records since last Monday. However, I am unable to see these records online as:
You are unable to view this employment in your Personal Tax Account as no initial tax code was issued when you started with this employer.

­­­As the employment has now ended, we cannot issue a tax code.

We are investigating to establish how we can resolve this issue.

Unfortunately, we are unable to advise whether this issue can be fixed or provide a timescale for this at present.
As a result, I am unable to see my records. As I would like to see my records, what are my other options?

Things I tried so far:
Getting a paper version of the documents.
Contacting my former employers asking for advice, or to re-send my previous payslips to HMRC.

If more information is required please let me know.

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