Hello! I recently made an online purchase (a handbag) from a UK company which included a VAT charge. As I live in Canada and have always had VAT charges deducted from the cost of goods shipped to me from the UK, I contacted the company to inquire if the amount was deducted from my payment and was sent the following:
I am sorry but all sales from the web site are inclusive of VAT regardless of country of destination. We are unable to refund any VAT made as this is not kept by us but paid onto customs & excise. We are hoping in the future to be able to offer VAT free shopping to those countries that qualify but can not say when this will be nor be able to refund retrospectively any VAT made prior to this.
Does this sound correct? Is there any way to reclaim the charge?
Thanks so much for your help.
brandi
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