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Where Taxpayers and Advisers Meet

HMRC-is it time to call the Army in?

etf
Posts:785
Joined:Mon Nov 02, 2009 5:25 pm
Re: HMRC-is it time to call the Army in?

Postby etf » Tue Sep 07, 2021 9:12 am

Just gleaned information confirming that the tax office in Cardiff has not processed any paper self-assessment tax returns submitted for the 2020/21 tax year and are unlikely to do so until later this month at the earliest because of man/woman power issues (April, May, June, July and August). Does HMRC have a plan to catch up/could Taxationweb write an article at least highlighting that there are issues to be considered here?

As an update to my post above this district has now processed tax returns submitted in April and June so it appears a recovery plan is working well and much quicker than originally forecast (perhaps the power of posting problems on Taxationweb). I've received recent exemplary service from Nigel in that office who took ownership of my issues and dealt with them speedily.

etf
Posts:785
Joined:Mon Nov 02, 2009 5:25 pm

Re: HMRC-is it time to call the Army in?

Postby etf » Mon Nov 29, 2021 4:57 pm

Well it looks as though I went too early when highlighting a potential 7 1/2 month delay in my earlier post. I've just chased a letter sent to HMRC PT Operations on 8 March 2021 and they are currently working to a 259 calendar day timescale. In metric units that means they are currently answering post received in December 2020 and so it appears I'll have to wait another 3 months for a reply. Can anyone beat an 8 1/2 month delay?

In just over a week it will 9 months since I submitted a letter to HMRC (see above post). Assuming HMRC deal with post in the order it is received (never a given) that means they have 9 months post still on hand. Can anyone beat that timescale? I hope not!


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