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Where Taxpayers and Advisers Meet
Agent priority line numbers updated
15/01/2008, by Sarah Laing, Tax News - HMRC Administration, Practice and Methods
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HMRC have announced details of a new Agent-Dedicated phone line in each taxes Contact Centre.

Responding to feedback from Tax Agent Representatives at the Working Together Steering Group Meeting on 5 December 2007, HMRC Contact Centres agreed to introduce a new Agent Dedicated Line in each taxes Contact Centre. The new line will be introduced to each Contact Centre on a rolling basis.

The line is now operational in East Kilbride and Bradford Contact Centres abd will shortly be extended to the other taxes sites. However, operational demands throughout January may mean that the line is not available in the other sites until February 2008 at the earliest.

The new Agent Dedicated Lines are intended for all agent enquiries for taxpayer-specific calls about Self Assessment (SA) and Pay As You Earn (PAYE) for individuals and partnership matters. The range of business that can be doen over the phone with the Contact Centres is outlined in the HMRC How to contact us guide.

Links

New Contact Centre numbers

Tax offices A to Z Agent Priority Lines

About The Author

Sarah Laing
Editor, TaxationWeb News

Sarah is a Chartered Tax Adviser. She has been writing professionally since joining CCH Editions in 1998 as a Senior Technical Editor, contributing to a range of highly regarded publications including the British Tax Reporter, Taxes - The Weekly Tax News, the Red & Green legislation volumes, Hardman's, International Tax Agreements and many others. She became Publishing Manager for the tax and accounting portfolio in 2001 and later went on to help run CCH Seminars (including ABG Courses and Conferences).

Sarah originally worked for the Inland Revenue in Newbury and Swindon Tax Offices, before moving out into practice in 1991. She has worked for both small and Big 5 firms. She now works as a freelance author providing technical writing services for the tax and accountancy profession.

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