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HMRC have appointed Judy Clements as the Adjudicator. She takes over from Dame Barbara Mills.

Mike Clasper, Chairman of HMRC, has announced that Judy Clements OBE has been appointed to the role, after an external recruitment process. Judy Clements is currently Director of the Independent Police Complaints Commission's Customer Services and Communication Directorate, and will take up her new role as Adjudicator on 20 April 2009.

Mike Clasper said: "I am very pleased that Judy Clements has agreed to take up the post of Adjudicator. Ms Clements brings with her a wealth of relevant experience, including her time with the IPCC.
HMRC has also been extremely fortunate to have benefited from Dame Barbara Mills' insight and guidance over the last 10 years and I wish her well for the future."

The role of the Adjudicator was established by the Inland Revenue in 1993 to investigate complaints made by customers, which could not be resolved using internal procedures. In 1995, HM Customs and Excise signed a contract with the Adjudicator to provide a similar service for their customers. Following the creation of HM Revenue & Customs in 2005, a new Service Level Agreement was put in place for the Adjudicator to continue to provide an independent investigation of complaints that HMRC are unable to resolve. The Adjudicator also looks into complaints made by customers of the Valuation Office Agency (VOA), Office of the Public Guardian, (OPG), and The Insolvency Service, (TIS), but the vast majority of complaints that the Adjudicator looks at are from customers of HMRC.

In 2007/08, the Adjudicator's Office received 1971 complaints about HMRC, 16 about the VOA, and 15 and 8 respectively regarding the OPG and TIS.