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Where Taxpayers and Advisers Meet
HMRC plan for more agent-dedicated phone lines
12/06/2008, by Sarah Laing, Tax News - HMRC Administration, Practice and Methods
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HMRC will soon be introducing agent-dedicated lines to more of their Contact Centres, offering a specialised service for agents and tax advisers.

Agents can contact HMRC regarding a client's personal self assessment tax affairs, partnership matters, PAYE for individuals issues or tax credits claims, by using Agent Priority and Dedicated Lines. All HMRC Taxes Contact Centres that deal with personal self assessment and PAYE for individuals offer either a priority or dedicated line for agents and there is a nationwide number for agents dealing with tax credits claims.

Over the next few months, HMRC be replacing the priority lines with dedicated lines to improve the service they provide to agents and advisers. The switchovers are expected to take place on the following dates:

 Contact Centre  Agent Dedicated Line number   Start date 
 Cardiff   0845 366 7880 Tuesday 8 July 08 
 Bootle 0845 366 7895 Thursday 10 July 08
 Manchester 0845 366 7855 Tuesday 15 July 08
 Belfast 0845 366 7896 Thursday 17 July 08
 Portsmouth (inc. Bournemouth) 0845 366 7852 Tuesday 22 July 08
 Sunderland 0845 366 7823 Thursday 24 July 08
 Livingston 0845 366 7837 August
 Newcastle 0845 366 7834 August
 Peterlee 0845 366 7854 August
 Liverpool  0845 366 7857 October

About The Author

Sarah Laing
Editor, TaxationWeb News

Sarah is a Chartered Tax Adviser. She has been writing professionally since joining CCH Editions in 1998 as a Senior Technical Editor, contributing to a range of highly regarded publications including the British Tax Reporter, Taxes - The Weekly Tax News, the Red & Green legislation volumes, Hardman's, International Tax Agreements and many others. She became Publishing Manager for the tax and accounting portfolio in 2001 and later went on to help run CCH Seminars (including ABG Courses and Conferences).

Sarah originally worked for the Inland Revenue in Newbury and Swindon Tax Offices, before moving out into practice in 1991. She has worked for both small and Big 5 firms. She now works as a freelance author providing technical writing services for the tax and accountancy profession.

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