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Where Taxpayers and Advisers Meet
HMRC technical upgrade goes haywire
27/06/2007, by Sarah Laing, Tax News - HMRC Administration, Practice and Methods
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It appears that "essential upgrades" which closed the HMRC online agents services earlier this week, have temporarily “culled” client lists.

This morning a TaxationWeb visitor reported that he had lost all but three clients from his list. Subsequent discussions with HMRC's Electronic Business Unit revealed to our visitor that this is not an isolated issue - in the operator's opinion, it has affected all agents. Indeed, throughout the morning, more and more agents have been reporting problems.

It is understood that HMRC's IT partner is currently investigating the situation urgently and further information will be provided as soon as possible.

Last week, HMRC announced that they are preparing to move all PAYE records onto one computer system. This will replace the 12 separate geographical databases that HMRC currently use. Concern has already been expressed over this transfer and the problems that have been emerging today with the online agent lists will no doubt add fuel to this already warm fire!

Link

HMRC: Bringing in PAYE improvements

About The Author

Sarah Laing
Editor, TaxationWeb News

Sarah is a Chartered Tax Adviser. She has been writing professionally since joining CCH Editions in 1998 as a Senior Technical Editor, contributing to a range of highly regarded publications including the British Tax Reporter, Taxes - The Weekly Tax News, the Red & Green legislation volumes, Hardman's, International Tax Agreements and many others. She became Publishing Manager for the tax and accounting portfolio in 2001 and later went on to help run CCH Seminars (including ABG Courses and Conferences).

Sarah originally worked for the Inland Revenue in Newbury and Swindon Tax Offices, before moving out into practice in 1991. She has worked for both small and Big 5 firms. She now works as a freelance author providing technical writing services for the tax and accountancy profession.

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