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The Chartered Institute of Taxation (CIOT) has published a policy paper seeing out its thoughts on what a Taxpayers’ Charter might look like.

The Government recently announced that HMRC will be "...taking forward work with interested parties to develop a Taxpayers' Charter”. The CIOT has long argued for a Taxpayers’ Charter as a way of improving relationships between taxpayers, tax advisers and revenue authorities and has confirmed it wishes to be involved in the debate over what a Charter should contain and the policy paper that has been produced is part of this.

Rob Ellerby, CIOT President, says: “The policy paper is part of the CIOT’s contribution to the debate on what a UK Charter should look like.  We have examined several options and compared systems in other countries.  The paper also highlights some of the key decisions that are required regarding how the Charter will operate.”

The CIOT believes that if a Charter is to improve relationships it must be meaningful and go beyond customer service commitments.

Link

CIOT: What a Taxpayers' Charter might look like