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  • Editorial

    altPAYE OVERpayments: The Nightmare Returns!

    Back in June, I reported on my difficulties in obtaining repayment of PAYE tax overpaid from HM Revenue and Customs (HMRC) for 2012/13 ('The nightmare of PAYE overpayments).
     
    The recommendation to readers of my earlier article was to avoid getting into a position where HMRC owe you money if at all possible, to avoid my unfortunate and frustrating experiences.
     
    I was willing to accept that I may have been unlucky on that occasion. However, it seems I am now in the same nightmare scenario.
     
    Another PAYE overpayment arose in respect of 2013/14 (the details are unimportant; suffice to say that the overpayment in 2013/14 arose for the same reason as the one in 2012/13).
     
    Having been notified by HMRC that a PAYE overpayment had arisen for 2013/14 shortly after the end of the tax year, I patiently waited for a repayment. It never arrived. I therefore rang HMRC on 21 July 2014. After the usual lengthy period waiting for my call to be dealt with, I was eventually told that the repayment was being issued by cheque. However, there was a waiting list (why?), and I was informed that the estimated issue date for the cheque would be 19 September 2014. Oh well...
     
    I waited and waited. Finally, I rang HMRC again on 10 October 2014. I was informed that the cheque had not been issued (the person I spoke to was unable to explain the reason for this). He requested a "progress chase" (whatever that is), and I was promised that I would be contacted by 17 October. Guess what? No-one has contacted me yet.
     
    I can see a familiar, and quite worrying, pattern developing here. The signs appear to be that HMRC is deliberately procrastinating, particularly after what happened last time. If that is true, HMRC's behaviour is shameful. Even if it is not true, HMRC's service standards are shambolic.
     
    I will be ringing HMRC yet again next week. Watch this space...
     
    Best wishes,             

    Mark McLaughlin

    Managing Editor

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